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Terms & Conditions

By making a booking you are deemed to have read, understood and accepted our terms and conditions. Completion of the booking process and acceptance of our terms and conditions forms your contract with Ruff – Dog Training & Welfare.

For Training Field Private Hire T&C's, please click HERE.

1-2-1 Training & Behaviour Consultations:

  • The appointment will take place at your home or at a suitable, agreed location, depending on the nature of the training.  

  • All appointments are confirmed once your payment has been received, whether this be by booking online or opening an invoice e-mailed to you.

  • Cancelled appointments with less than the notice period will incur a cancellation charge of £30.00.

  • A behavioural consultation helps to identify the underlying motivation for any unwanted behaviour. Training suggestions will be devised for your needs based on my behavioural diagnosis and specific to your requirements to help you manage and modify this behaviour. Behavioural issues are often complex having taken time to develop, therefore before proceeding it is necessary that any potential underlying medical condition or potential cause of pain that could be contributing to your pet’s behaviour is ruled out. For complex behaviour issues you will be automatically referred to a local, qualified behaviourist.

  • You may be asked to provide video footage of your pet’s behaviour on a day-to-day basis as this can aid the consultation process, as it is possible your pet will not perform certain behaviours during my visit. It is not necessary to provoke your pet into performing the problem behaviour, as I do not need to see the full extent of the behaviour to treat it.

  • Any follow-up visits, should they be required, will be charged accordingly and you will be advised in advance to the cost.



Animal aggression can cause injury, including fatal injury, to other animals and people. Treatment for aggression is not a guarantee of success and modifying behaviour does not assure that the aggression will be successfully controlled. It is the responsibility of the owner to ensure that their pet does not harm in the future. Precautions may involve, but are not limited to, keeping a dog on lead, the use of muzzle, informing others of the dog’s aggressive tendencies, not mixing with certain types of people or other dogs, or confinement behind fencing and doors. Owners remain responsible for their dogs at all times and are advised they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party. It is strongly recommended that your dog is insured for third party liability with or without vet cover. Ruff – Dog Training does not deal with aggressive dogs and these will be referred to a local, qualified clinical animal behaviourist.

Training Classes at Village Hall Venues:

  • Please ensure you arrive 5 minutes prior to class start time. Late starters are disruptive for classes. 

  • Please ensure your dog has been to the toilet BEFORE entering the hall.

  • Please ensure your dog is on a normal flat collar & lead (no flexi/motor or chain leads).

  • You will be required to bring small treats for your dog, ideally something they really love/only get at training.

  • Please respect the venue you are in - you will be liable for any damage you or your dog create.

  • If your dog acts very reactive or aggressive towards other dogs, a class environment may not be suitable. These dogs are best met with a behaviour consultation first to check class suitability.

Bookings, Payments & Cancellations:

  • Payment is online only - no cash.

  • Under the Consumer Rights Act you may cancel your purchase within a period of 7 working days beginning the moment you place your order. However, there is no right of cancellation where the 1-2-1 or behaviour consultation begins within this 7 day period.

  • There will be no right to cancel or receive a refund for any service following the 7 days after making the order.

  • Cancellations must be made by email.

  • We are unable to refund outdoor training sessions fees once the session has commenced. Any refund will incur a £20.00 administration fee. No refunds are given for non-attendance to a session.

  • Refunds for home visits cannot be given unless the animal has been re-homed or no longer in the owner's possession.   

  • 1-2-1 & Behaviour consultation home visits that are outside of Holley's commute area will be subject to an additional mileage charge at £0.45p per mile depending on your location, you will be notified if you are being charged. 


1-2-1 Training & Behavioural Consultations At The Training Field within Somerton Hall:

Our training field within Somerton Hall is in the grounds of our family home, therefore we ask the following:

  • Please keep your dog/s on lead at all times unless otherwise directed or safely shut in the training field.

  • You are responsible for the behaviour and actions of your dog while attending training and are required to clean up after your dog should they go to the toilet. Please be a responsible dog owner and always clean up after your dog. Used poo bags can be left by the gate as you leave and we can dispose of these for you on site. (Waste carrier license obtained)

  • Where possible, please do not allow dogs to pee on the equipment as this can be very distracting for other dogs.  Accidents do happen so just let your trainer know.

  • You must follow instructions at all times, including all safety instructions and don't use equipment when your trainer is not present.

  • Equipment is designed for dog use only and Ruff – Dog Training takes no responsibility for loss or personal damages that may occur when equipment is in use.

  • It is your responsibility as the owner to ensure your dog is fit and healthy to attend training, your dog must not be suffering from any infectious disease that could be transmitted to any other dogs. If in doubt about your dog’s health please consult a veterinarian.

  • Please inform your trainer before your training session if your female dog is in season.

  •  We practise kind, fair and effective techniques avoiding the need to use physical correction of any type. Harsh handling of dogs is wholeheartedly discouraged and the use of check chains and other coercive or punitive methods, including lead jerking, shouting or smacking, are not permitted. 

  • You may not use any gadget or device in class that we consider aversive, such as slip leads, pinch collars, spray collars, compressed air canisters, rattle cans or water squirters, or any other device, or method, that has potential to cause injury, pain or fear.

  • We use reward based training therefore harsh handling will NOT be allowed under any circumstances. Your trainer reserves the right to request any persons to leave the premises or cease the session if they are abusive to any other person or dog. If you would like any help with selecting equipment please let your trainer know. 

  • Please ensure you have lots of treats and your dog's favourite toy available whilst attending training.

  • Any accidents or issues involving a person or a dog must be reported immediately to the trainer.

  • Cars are parked at their owner’s risk. We do not accept any responsibility for theft or damage to cars or property whilst at training.

  • Family members are always welcome at your 1-2-1 training session. All children under 16 must be accompanied by an adult.

  • We may occasionally record or take photos for promotional purposes, however please alert us if you do not wish to appear.


What to wear at the Training Field:

  • Our training involves practical handling therefore appropriate shoes and clothing is recommended. Please wear comfortable flat shoes for safety reasons, as you will be moving about. You may at times be required during training to get down on the ground therefore suitable attire is recommended. Suitable footwear is a must for wet weather.


Welfare and Safety at the Training Field:

  • Please keep to areas designated only for our training purposes. All dogs must be kept under the owner’s control and on a lead, except where specifically instructed by your trainer. You are responsible for the conduct of your dog at all times.

  • We provide a safe and secure environment as practicably reasonable and endeavour to apply good practices with all our training services. We endeavour to run your training session in as safe and professional manner as possible. Ruff – Dog Training also takes all reasonable precautions when providing behavioural services to minimise the risk of injury from being bitten. However remote, dog training is not without risk therefore participation in training and behaviour services is at the owner’s risk. Ruff – Dog Training or any of its individual assistants, or helpers, will not accept responsibility for any loss, injury or damage to any persons, or dogs attending a course, or to their property howsoever caused during the provision of dog training activities.

  • Use of information or advice given in connection with the above sessions including but not limited to any liability for errors, inaccuracies, omissions or misleading or defamatory statements. 

  • Owners are advised to have appropriate pet insurance cover that includes third party liability insurance. Ruff – Dog Training & Welfare has public liability and relevant business insurance to run individual training sessions, dog walking and to provide training consultations, providing adequate cover for our business liabilities. 

  • Ruff – Dog Training & Welfare will not take responsibility for misinterpretation of advice. Whilst we hope you find the information and guidance given interesting and informative, the contents are for general information only. We believe the contents to be true and accurate as at the date of the session but can give no assurances or warranty regarding the accuracy, currency or applicability of any of the contents in relation to specific situations and particular circumstances. As such, the contents should not be relied upon and professional advice should be taken in specific cases. In addition, none of the content of the session will form any part of any contract between us or constitutes an offer by us. Specific disclaimers may apply in addition to certain content or parts of the session.


Course Content & Material:

  • Ruff – Dog Training & Welfare reserves the right to change the content, timing, dates or venue. We try to avoid this as much as possible, but sometimes this is unavoidable, particularly with changes in the weather meaning we have to postpone a session. If we know in advance that the weather will not be suitable we will let you know, however, often the weather can be very changeable from hour to hour. If a booking is cancelled due to the weather, we will let you know as soon as we can at least an hour before the start of your session. We will then reschedule to an alternative week or date. Ruff – Dog Training & Welfare will not be liable for any losses or expense arising from amendments to the course or cancellations.


Data Protection:

  • The information on your booking form will only be used as a record of you and your dog, and to contact you in relation to dog training activities and will not be passed on to any third parties.

Photo Release:

  • By agreeing to the Terms and Conditions, you give Ruff – Dog Training & Welfare permission to publish in print, electronic, or video format the likeness or image of you and/or your dog.

  • You release all claims against Ruff – Dog Training & Welfare with respect to privacy rights, publicity rights, copyright ownership and publication, including any claim for compensation related to use of the materials.



External links: 

  • Any external link via this website is provided for convenience. Use of links or their content is at your own risk.



  • All client details are kept in confidence and are not passed onto a third party for promotional use. Any details disclosed to Ruff – Dog Training & Welfare assistants and helpers are only on a ‘need to know’ basis. Email addresses are used to inform clients of Ruff – Dog Training & Welfare’s activities and services, you can request not to receive emails from Ruff – Dog Training & Welfare.

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